A playlist will not load
Confirm that the playlist URL is a direct M3U/M3U8 file, not a web page. If the playlist requires a login, make sure the provider URL and credentials are correct.
Important
Tuner does not sell or provide IPTV subscriptions, TV channels, playlists, EPG guides, or streaming content. For access, billing, account, channel, or subscription problems, contact your playlist or stream provider.
Common Issues
A stream does not play
Try another channel from the same playlist, use the signal check, and confirm that the stream works in another player. Some provider streams may be offline, blocked, expired, or unsupported by Chrome.
MPEG-TS video has no sound
Some MPEG-TS streams use audio codecs that Chrome cannot decode. If your provider offers HLS/M3U8 output, use that format when available.
Guide data is missing
Add a valid XMLTV URL in the EPG tab or enable guide loading when your playlist/provider declares an EPG URL. Tuner does not search public guide catalogs by channel name.
Cast or Live Caption is unavailable
These are Chrome and device features. Availability depends on your browser version, operating system, connected devices, and Chrome settings.
Data removal
Remove saved playlists inside the extension. You can also uninstall the extension to remove its local Chrome extension storage according to Chrome's normal behavior.
Contact Support
Email contact@meenaglobalsolutions.com with the extension version, Chrome version, operating system, stream format if known, and a short description of the issue.
Do not send playlist passwords unless support specifically asks for a safer diagnostic path. If you include a playlist or stream URL, make sure you are allowed to share it.
Privacy
Review how Tuner stores local data and handles user-provided playlist, stream, logo, and guide URLs in the Privacy Policy.